Privacy Notice

Last updated 13/10/2022

 

Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.

It is our priority that the privacy of all visitors to Mycotown is kept private. We have therefore chosen to opt out of using Google Analytics and only use essential cookies to ensure the website is functional and no more.

No information is stored when visiting the site. If you purchase something from the webshop the information you enter is solely used for the purposes of fulfilling your order. We will not :

1) Sell your data on to a third party.

2) Use your data for any targeted advertising purposes.

3) Use your data for marketing

Your information will be stored in case of a future issue with your order so that we have a record. If you would like to have your information deleted please get in touch using the “Contact Us” form and we will delete your information for you.

We make this website as secure as possible by using the HTTPS protocol which requires an SSL certificate. We also use a security plugin to avoid any data breaches. In the event of a data breach we are able to see that a breach has taken place and will inform any previous customers of this breach ASAP (within 72 hours).

If you would like to receive emails from us then you can sign up using the subscriber form in the footer. Email’s are collected and sent using Mail Chimp. You can see Mail Chimp’s GDPR information here. You can opt out of emails at any time by clicking the unsubscribe button at the bottom of the email.  You can also get in contact using the “Contact Us” page at any time and we will manually remove your information from Mail Chimp at your request.

WHAT INFORMATION DO WE COLLECT

 

We automatically collect certain information when you visit, use or navigate mycotown.com. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Sites and other technical information. This information is primarily needed to maintain the security and operation of mycotown.com, and for our internal analytics and reporting purposes.

Your privacy is of the upmost importance to us and so we only use essential cookies so that the site remains functional. We have discarded unecessary cookies such as Google Analytics to this end.

Like many businesses, we also collect information through cookies and similar technologies.

 

HOW DO WE USE YOUR INFORMATION?

We use personal information collected via our Sites for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests (“Business Purposes”), in order to enter into or perform a contract with you (“Contractual”), with your consent (“Consent”), and/or for compliance with our legal obligations (“Legal Reasons”). We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:

To facilitate account creation and logon process. If you choose to link your account with us to a third party account *(such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process.

To send you marketing and promotional communications.  You will only receive marketing information if you have opted in by subscribing. We and/or our third party marketing partners (Mailchimp) may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time. To see Mailchimp’s Privacy Policy go to mailchimp.com/legal

Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through mycotown.com.

To post testimonials. We post testimonials on our Sites that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial. If you wish to update, or delete your testimonial, please use the  Contact Us form and be sure to include your name, testimonial location, and contact information.

Request Feedback. We may use your information to request feedback and to contact you about your use of mycotown.com

To protect our Sites. We may use your information as part of our efforts to keep mycotown.com safe and secure (for example, for fraud monitoring and prevention).

To enforce our terms, conditions and policies.

To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

For other Business Purposes. We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Sites, products, services, marketing and your experience.

 

WILL YOUR INFORMATION BE SHARED WITH ANYONE?

Your information is only shared when absolutely necessary for mycotown.com to run. We do not sell any information

We use plug-ins to improve the functionality and UX of our website. Some of these plug-ins require that we share some of your information, such as your IP address.

By placing an order on our website, you consent to receiving an invitation to review your order and to receive review reminder emails from CusRev, an independent third-party review collection service.

We limit how much your personal information is shared as much as possible and do not use Google Analytics for this reason.

 

DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

 

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information.

There are a number of different types of cookies, however, we only use necessary cookies to enable core functionality such as security, network management, and accessibility.

 

HOW LONG DO WE KEEP YOUR INFORMATION?

 

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

 

HOW DO WE KEEP YOUR INFORMATION SAFE?

We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Sites is at your own risk. You should only access the services within a secure environment. In the event of a data breach you will be notified ASAP (within 72 hours).

 

DO WE COLLECT INFORMATION FROM MINORS?

 

We do not knowingly solicit data from or market to children under 18 years of age. By using mycotown.com, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of mycotown.com. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us using the Contact Us form.

 

WHAT ARE YOUR PRIVACY RIGHTS?

 

In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the Contact Us form. We will consider and act upon any request in accordance with applicable data protection laws.

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.

If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

■ Log into your account settings and update your user account.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

 

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of mycotown.com.

 

Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list – however, we will still need to send you service-related emails that are necessary for the administration and use of your account.

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