Postage Information
Postage Costs & Tracking Details
We have a flat rate for shipping costs. This means that regardless of the size of your order we will honour the same postage costs. Currently we only ship to the UK. As such the shipping costs are as follows:
Royal Mail Tracked 48 – £3.50
Tracking info provided via SMS and email. Delivered 2-3 working days after dispatch.
Royal Mail Tracked 24 – £4.50
Tracking info provided via SMS and email. Delivered 1-2 working days after dispatch.
Royal Mail Special Delivery – £10
Tracking info provided via SMS and email. Delivery by 1pm next working day after dispatch. Parcles must be signed for.
Expected Dispatch & Delivery Times
Delivery times after dispatch are outlined above for the different shipping options. Please note Royal Mail give these delivery times as a guide for Tracked 48 and Tracked 24 and delivery times can take longer (this very rarely is the case).
We aim to dispatch all items that are received by 1pm on the same day, Monday – Friday. If we fail to dispatch orders on the same day they will go out the following working day. Holiday times are the only exception but there will be a notice outlining the next available dispatch day in these instances. Please also be aware that Royal Mail do not operate on bank and national holidays so no orders will be dispatched/ delivered on thes days.
Discretion
All orders are shipped with your privacy as the focus. As such parcels are in plain boxes with only the shipping label on the outside. No mention of website name or the package contents are displayed on the outside. Nosy postal workers or neighbours will have no clue what you have ordered – always keep them guessing!
Storage Advice & Use By Dates
After recieving your order please use the following as a guide on how best to store your products:
Spore syringes
Spore syringes are best used as soon as possible but can last many months in some cases. The longer you wait to use your spore syringe the higher the chance contamination will develop. We will replace any spore syringes that become contaminated within 30 days of ordering. We advice storing our spore syringes in a cool, dark and dry space but refrigeration may increase the shelf life if you are unable to use straight away. When refrigerating please keep in the original zip-lock bag to keep any bacteria out.
Spore Prints
One of the benefits of spore prints is they can be stored for years and remain viable if stored in the correct conditions. As with any organic product spore prints are still best used as soon as possible to reduce the chance of any nasties developing. Please store in the original zip-lock bag in a cool, dark and dry place.
Spore Swabs
Please see “spore Prints” above as the same rules apply.
Liquid Cultures
If you plan on using your liquid culture within a couple of weeks you can store in a cool dark place. Liquid cultures are best stored in the fridge and can last 6 months or so in refrigerated conditions. As for all our products it is best to use as soon as possible – fresh is best!