FAQ

Shipping

Do you ship world wide?

Yes! We pretty much ship everywhere.

How fast is shipping to where I live?

Please be advised: International orders may be delayed  and take significantly longer than the below guide due to Covid-19. We have experienced orders taking 5 weeks to reach customers in the US. Do not order unless you are willing to wait!

As a general guide:

  • UK: 1-3 days
  • Rest of the world: 3-10 days

This is a rough guideline and not a guarantee.

How much is shipping to where I live?

All deliveries are sent via Jersey Post.

Delivery costs are as following:

UK

Standard Delivery

Liquid Cultures & Supplies – £2.99

Orders including Grow Kits & Substate – £5.99

Signed Delivery

Liquid Cultures & Supplies – £3.99

Orders including Grow Kits & Substate – £9.99

Tracked & Signed

Liquid Cultures & Supplies – £8.99

Orders including Grow Kits & Substate – £24.99

 

Europe

Standard Delivery

Liquid Cultures & Supplies – £3.99

Tracked & Signed

Liquid Cultures & Supplies – £14.99

 

World Zone 1 (includes U.S & Canada)

Standard Delivery

Liquid Cultures & Supplies – £4.99

Tracked & Signed

Liquid Cultures & Supplies – £14.99

 

World Zone 2 (includes Australia & New Zealand)

Standard Delivery

Liquid Cultures & Supplies – £5.99

Signed Delivery

Liquid Cultures & Supplies – £18.99

Tracked & Signed

Liquid Cultures & Supplies – £18.99

 

The easiest way to check if you are unsure is to select the items you are interested in and fill in your address details at the checkout. As the shipping will be automatically calculated before you place the order depending on your location/ product selection, this will be 100% accurate.

Can I track my order?

Yes! Just make sure you select that option from the delivery options when placing your order. Once your parcel has been shipped, an email will be sent with the tracking details so that you can follow your parcels progress.

Payments

Can I cancel my order?

If your items have not been sent yet you can cancel by sending an email to sales@mycotown.com. Please be advised that Paypal do not refund the transaction fee which is a small percentage of the order. If your items have already been shipped you will unfortunately not be able to cancel your order.

What payment methods do you offer?

You can pay using a credit or debit card with no Paypal account required.

Paypal handle all of our credit/ debit card transactions so if you have a paypal account you can pay using your Paypal account as well.

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